Contact our Support Team
Our Support Centre is manned by technical professionals who can assist you.

+27 (0)87 405 6933

helpdesk@allycad.com

Log a support ticket

We place a high priority on customer support and our support staff are available to help registered users:

Monday - Thursday	08h00 - 17h00 (GMT+02:00)
Friday	08h00 - 16h30 (GMT+02:00)

In the unlikely event that our support staff are unable to assist, our development team is available to answer questions.

The optional support and upgrade subscription

We are renowned for having the best support in the industry. When you come on board we automatically give you a year's subscription. After this period you will have the opportunity to renew this annual contract with us to get the following benefits:

SUPPORT BENEFITS

	Telephonic Support *
	Email Support *
	Remote Support
	Onsite Support **
	Tech Tip Tutorials
	Workshops
	User Group Meetings
	Visits To Your Office

SOFTWARE BENEFITS

	Current Version Upgrades
	Free Copy of New Versions ***
	Development Requests ****

* Unlike other software developers or resellers, we don't charge you extra or limit you to a specific amount of hours.

** This does not include training in the use of the software, but we are happy to help with minor questions or issues. For training, please see our training page.

*** We release a new version of our software every year with more functionality and features to speed up your design time. Release date during the year may change.

**** All development requests are passed onto our development team and assessed in terms of importance.

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